Refund and Returns Policy

1. General Policy

At irisstore we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale items marked as “non‑returnable”
• Gift cards and digital downloads

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (312) 506-7977. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not due to a defect or error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may be processed as a new order.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. irisstore reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (312) 506-7977
Address: 6861 East 16th Court, Chicago, Illinois 60660, United States